REFUND & CANCELLATION POLICY — ToolSuite.in

Last Updated: {{November 15, 2025}}

This Refund & Cancellation Policy applies to all digital products, premium tools, subscriptions or services offered on ToolSuite.in (“we”, “our”, “us”).

Since ToolSuite primarily offers digital tools and downloadable/use-based services, this policy ensures clarity for users and compliance with Razorpay, consumer laws and digital product standards.

1. Digital Products & Instant Delivery

Many products or tools offered by ToolSuite.in are digital in nature and may be delivered instantly.

Because digital products cannot be “returned,” all purchases are considered final unless otherwise stated.

2. Refunds for Digital Products

Refunds are not automatically provided once the product/tool has been accessed, downloaded or used.

However, we may provide a refund under the following conditions:

Refunds may be approved if:

  • The product was not delivered
  • Severe technical issues prevent access
  • You were charged twice for the same product
  • An accidental duplicate payment occurred

Refunds will not be issued if:

  • You changed your mind after purchase
  • You purchased the wrong product
  • You expected features not listed or advertised
  • You used the product/tool and then requested a refund

Refund approvals are at the sole discretion of ToolSuite.in.

3. Subscription-Based Tools (If Applicable

For future paid subscriptions or memberships:

  • You may cancel anytime from your account
  • Access will remain active until the end of your billing cycle
  • Partial or prorated refunds are not issued
  • Premium features stop when the billing cycle ends

4. Payment Gateway Policies

All payments are processed securely through Razorpay or other approved gateways.

We do not store:

  • Card numbers
  • CVV
  • UPI PIN
  • Net banking credentials

Payment gateway terms apply in addition to this policy.

5. How to Request a Refund

To request a refund, email us within 48 hours of your purchase at:

📧 madhu.royblogger@gmail.com

Include:

  • Name
  • Email used for the purchase
  • Transaction ID
  • Reason for refund

We respond within 3–5 working days.

6. Cancellations

Since digital products are delivered instantly, cancellations are not always possible.
If your order has not been processed or delivered yet, we will cancel it upon request.

7. Processing Time

If a refund is approved:

  • Refunds are issued within 7–10 working days
  • Time may vary based on your bank or payment method

8. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time.
Updates will be posted on this page.